Chargebacks occur when an offer has been deemed to have been completed fraudulently.
Chagebacks take back the points that were credited along with the XP and gems that were earned from the offer. This can happen happen anywhere from the same day to 60 days after the offer was completed.
We usually do not get the exact reason for the chargeback, but it's usually due to VPN/Proxy or Vps, using multiple accounts, contradictory answers, completing the same offer multiple times
To prevent chargebacks, we hold the points of the offers with high chargeback rates for a period of time (usually 20-60 days).
Chargebacks may result in account suspension and loss of earned rewards
Always complete offers legitimately and keep proof of completion
Multiple chargebacks on your account may result in permanent termination as per our terms of service