I received a chargeback

Chargebacks occur when an offer has been deemed to have been completed fraudulently.

Chagebacks take back the points that were credited along with the XP and gems that were earned from the offer. This can happen happen anywhere from the same day to 60 days after the offer was completed.

We usually do not get the exact reason for the chargeback, but it's usually due to VPN/Proxy or Vps, using multiple accounts, contradictory answers, completing the same offer multiple times

To prevent chargebacks, we hold the points of the offers with high chargeback rates for a period of time (usually 30 days).