A broken giftcard refers to any giftcard that does not work properly when redeemed. This could mean the code is invalid, the card has already been used, or there are technical issues with the redemption process.
Contact us on our Discord or support area with proof of it not working, and we will usually provide a replacement/refund.
Contact our support team immediately with details about your giftcard issue. Include the date you received the card and any error messages you encountered.
Take screenshots of any error messages or proof that the giftcard code is not working properly. This helps our team verify and resolve your issue faster.
Once verified, our team will provide a replacement giftcard or credit your account with the equivalent points within 24-48 hours.
Our support team is ready to help with any issue. We aim to resolve all giftcard problems quickly and efficiently.